We do not allow Refunds We accept exchange(s) of wigs maintained in their original condition within 7 calendar days for ONLINE purchases of the original purchase date. Any request after 7 calendar days of purchase will not be honored. To return your product, you MUST contact customer service by email at customerservice@thehouseofwigs.com to initiate the return process Exchanges (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, we will issue an electronic store credit to the amount of the purchase minus any restocking fee or return shipping fee if necessary.